Trading conditions

Payment

www.zoeyadrianna.dk accepts payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard, MobilePay and bank transfer (reg: 0111 - account: 6284885374). Payment by card will only be debited from your account when the item is dispatched or at your agreed time you have ordered through the booking system.

All amounts are in DKK. Danish kroner and is incl. VAT.

www.zoeyadrianna.dk uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

Delivery

www.zoeyadrianna.dk delivers on all weekdays. The order is sent with PostNord, DAO or GLS and delivered within 5-7 working days. Reservations are made for unforeseen events.

As a rule, we only deliver to EU countries. For delivery abroad, please write to kontakt@zoeyadrianna.dk

Right of complaint

There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing.

The complaint does not apply to errors or damage caused by incorrect operation of the product/service. The complaint does not apply to specially made services/goods/products, as well as clairvoyance, angel card reading, spiritual life guidance, gift cards, crystal jewelry, etc.

Subject to misprints and sold out items.

The customer covers the return costs of physical products themselves. When returning your goods, they must be properly wrapped and the buyer is responsible for ensuring that the return is done safely and without damage, errors and defects. The item must be sent with delivery directly to the address and not to a post office or parcel shop. The original shipping on purchase will not be refunded.

The following product types are exempt from the right of withdrawal:
- Delivery of goods which are manufactured to the consumer's specifications or have been given a distinct personal touch, including custom-made crystal jewellery, clairvoyances, life guidance, angel card readings, personal courses and workshops.
- Gift card.
- Audio files and other electronic material.
For returns, contact kontakt@zoeyadrianna.dk and complaints are sent by home or business delivery to the address:

Zoey Adrianna

Amager Strandvej 112G, 5th TV

2300 Copenhagen S

We do not accept parcels sent on cash on delivery, to parcel shops or post offices. These will automatically be returned to the sender at the sender's expense.

Refund

If a refund has been agreed, please send the recipient bank details so that we can transfer the agreed amount.

Cancellation of appointment

If you have booked an appointment for a service such as: spiritual life guidance, clairvoyance, angel card reading or similar custom-made service, cancellation must be made no later than 24 hours before the agreed time. Cancellation of your booked time later than 24 hours before, the full amount is paid.

In case of non-attendance, the full amount is paid.

Right of cancellation and exchange

There is a 14-day right of return and exchange on physical goods purchased in our webshop, except for online products (electronic products such as audio files, online course and other online products), custom-made crystal jewelery and gift cards. Gift cards cannot be exchanged for cash or other goods.

If you have regretted your purchase within 14 days, money will be returned within those 14 days. If you regret your purchase 15 days after purchase, you will be given a credit card instead, which can be used on the webshop (cannot be used for services).

Return costs are your own responsibility. Return orders must be sent with PostNord or GLS with home/business delivery. Packages sent with DAO and packages sent to the parcel shop or per cash on delivery will not be delivered or picked up, and will therefore be sent back to the sender, at the sender's expense.

Cancellation must be reported to us no later than 14 days after the purchase and from the cancellation has been reported, must be purchased no later than 14 days after returning the shipment. The cancellation period is calculated from the day you place the order.

The notice must be given by email at kontakt@zoeyadrianna.dk. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.

Refusing a shipment or failing to pick up a package/order is not accepted as having made use of your right of return. If you wish to make use of the right of return, it must be notified no later than 14 days after purchase.

The condition of the item when you send it back

You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store.

If the item has been tried on in addition to what is described above, we regard it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back in the form of a credit card, depending on the item's commercial value.

In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.

Appeal options - overview and links:

If you have a complaint about a product bought in our Webshop, you can send a complaint to:

The Danish Competition and Consumer Authority's Center for Complaint Resolution

Carl Jacobsens Vej 35

2500 Valby

Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/

If you submit a complaint here, you must provide our email address: kontakt@zoeyadrianna.dk

Cookies

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You can delete cookies from your computer, tablet and phone at any time.
Additional information about cookies and privacy policy
Cookies and privacy policy as well as Personal data policy can be found at https://zoeyadrianna.dk/privatlivspolitik/